Sonic Mega Logistics – Privacy Policy
Sonic Mega Logistics is committed to protecting your privacy. This Privacy Policy explains how we collect,
use, disclose, and safeguard your information when you use the Sonic mobile application, website, and delivery
platform services in Nigeria.
1. Information We Collect
We collect the following categories of information:
a. Personal Information
- Name, email, phone number, home or delivery address
- Profile photo (for riders)
- Government-issued ID (for verification)
- Contact list (only with permission)
b. Usage and Device Information
- IP address, browser type, OS, and app version
- Geo-location (while the app is in use)
- Interaction with the app (clicks, navigation, time spent)
c. Transaction & Payment Info
- Order history
- Payment method (card, wallet)
- Delivery receipts and digital signatures
d. Communication & Support Info
- Chat messages with drivers or support
- Emails or feedback submitted via the platform
2. How We Use Your Information
Sonic uses your data to:
- Provide and operate our delivery services
- Process orders and payments securely
- Match users with riders
- Track delivery progress in real-time
- Send notifications (order status, promotions)
- Verify identity and prevent fraud
- Improve our services, UX, and customer support
3. Sharing Your Information
We do not sell your personal data. We may share data only with:
- Riders/Couriers – to complete your delivery request
- Third-party providers – for payment processing, analytics, identity verification (e.g. IdentityPass)
- Law enforcement – when legally required
- Affiliates/partners – for cross-platform service improvement
All vendors are required to adhere to strict data confidentiality agreements.
4. Your Choices and Rights
As a Sonic user, you have the right to:
- Access your data
- Correct or update inaccurate info
- Delete your account or request deletion of your data
- Withdraw consent for marketing messages
To make a request, email [email protected]
5. Data Retention
We retain personal data:
- As long as your account is active
- As required by law for legal, tax, or operational purposes
- Transactional data is stored securely in encrypted form
6. Cookies and Tracking
We may use cookies or SDKs to:
- Keep you signed in
- Analyze usage trends
- Customize app or website experience
You can disable cookies in your browser settings, though it may affect performance.
7. Security
We use industry-standard encryption and access controls to protect your data. However, no system is 100%
secure, and we encourage you to use strong passwords and log out when finished.
8. Children’s Privacy
Sonic is not intended for users under the age of 18. We do not knowingly collect personal data from children.
9. International Data Transfers
Although Sonic operates in Nigeria, some data processors (e.g. cloud storage) may be located outside Nigeria.
By using the app, you consent to this transfer, provided adequate data protection is maintained.
10. Updates to This Policy
We may occasionally update this policy. Changes will be posted here with a new effective date. Material
updates will be notified via email or app push notification.
11. Contact Us
For any questions, requests, or complaints about this policy:
