Sonic Mega Logistics – Safety Policy
At Sonic Mega Logistics, your safety is our top priority — whether you're sending a package, receiving one,
or delivering as a rider. This Safety Policy outlines the guidelines, practices, and commitments we uphold
to protect our users, delivery partners, and community.
1. Safety Commitments
We are committed to providing:
- Verified riders and couriers
- Secure identity and background checks
- Real-time tracking for every delivery
- In-app support for emergencies
- Clear community standards and reporting channels
2. Safety for Customers
a. Verified Riders
Every Sonic rider undergoes:
- Identity verification (NIN/BVN, photo ID)
- Device registration
- Ongoing performance and safety monitoring
b. Real-Time Tracking
- Track your delivery from pickup to drop-off
- View rider name, photo, and contact (anonymized)
c. Safety Tips
- Never send cash, dangerous goods, or restricted items
- Confirm package delivery via in-app signature or OTP
- Use only in-app communication — never share personal contact details
d. Report Issues Instantly
- Use the in-app “Report a Problem” or “Help” section
- All reports are logged and reviewed by our safety team within 24 hours
3. Safety for Riders & Couriers
a. Road Safety
All riders are required to:
- Wear a certified helmet
- Obey traffic laws
- Ride in well-lit, high-visibility gear (Sonic jacket or vest)
- Carry a valid driver’s license and ID
b. Delivery Safety
- Avoid accepting unknown packages or suspicious items
- Confirm all pickups and drop-offs using the app
- Decline deliveries that violate safety or comfort
- Maintain respectful, non-violent communication with customers
c. Emergency Protocol
In case of emergencies:
- Use the in-app SOS feature to alert our Safety Desk
- Contact local emergency services (911 or local authorities)
- Sonic support will follow up immediately and investigate incidents
4. Prohibited Items
To protect our community, Sonic does not allow the delivery of:
- Cash or gift cards
- Weapons or ammunition
- Narcotics or illegal substances
- Hazardous chemicals or flammable materials
- Pornographic, offensive, or stolen items
Violation may result in account suspension, investigation, and possible legal action.
5. Response to Violations or Incidents
Sonic reserves the right to:
- Suspend or permanently remove any rider or user that violates safety rules
- Cooperate with law enforcement or regulatory bodies as needed
- Launch internal investigations for reported issues
6. Training & Awareness
All Sonic riders receive:
- Onboarding safety orientation
- Access to digital safety guidelines
- Periodic refresher courses (via app or live training)
- Tips via email or SMS on road safety and professional conduct
7. Reporting Channels
If you feel unsafe or need to report an issue:
- 📱 Use the in-app Help or Report button
- 📧 Email: [email protected]
- 📞 Emergency Line: +234 [Insert emergency support line]
8. Safety Policy Updates
We may update this policy occasionally to reflect changes in technology, laws, or user feedback. Updates
will be posted in the app and on our website with the new effective date.
